Ahbanner Frequently Asked Question

1 . Why is your price only one-third of other companies?
2 . How much do you charge for shipping?
3 . How fast do I get my order?
4 . How to make payment?
5 . What kind of file format do you support?
6 . How do I upload artwork ?
7 . Where can we use Ah!Banner?
8 . Are the banners hard to assemble?
9 . Who will do the artwork design?
10 . How can I reach you?

Why is your price only one-third of other companies?

We have our own factory in Asia and we shipped more than 10,000 retractable banner stands last year. Our quality of product is 100% satisfaction guarantee.

How much do you charge for shipping?

Our shipping rate covers the shipping cost for major cities in Europe and America. For other countries, it depends on where you are located and how soon you need the product. We can ship it anywhere in the world.

We ONLY charge minimal shipping cost to anywhere in the world. When you place an order, you can check shipping cost for each item to major cities in Europe and North America. For other countries, it depends on where you are located and how soon you need the product.

Other fees such as taxes, customs duties and service fees incurred during the shipment will be charged to the customer.

Shipping Area covers the following countries.

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxemburg, Nepal, Netherlands, New Zealand, Norway, Philipines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand United Kingdom, United States of America.

Other than these countries, please contact sales@ahbanner.com for surcharges.

How fast do I get my order?

Usually, it takes 1-3 business days for production and 3-4 business days for deliver via EMS express. You will receive a tracking number once order is shipped.

How to make payment?

2Checkout.com, Inc. is an authorized retailer of goods and services provided by ahbanner.com.

What kind of file format do you support?

• Software Support: Photoshop, Illustrator and Freehand in PC formats.
• File format Support jpg, pdf and tif , JPG is highly recommended
• Image file best to keep in original size (1:1) in CMYK color format.
• Resolution ranges from 150dpi~300dpi for better print quality.
• Use only a-z and 0-9 as the file name and keep each file name a unique name to avoid overwriting.

How do I upload artwork ?

1.You may submit your artwork to upload@ahbanner.com via www.yousendit.com ,
2. Please send us download link from yousendit.com or
You may send us FTP download link if you upload your artwork to your own FTP server.
3. After the upload file process is completed, we will send you an acknowledgement with a thumbnail of image you have just uploaded to make sure it is the correct image.

Where can we use Ah!Banner?

All banners are to be used for multi-purposes. Ah!Banner can help to promote your business. Ah!Bannercan be used for Seasonal promotion, new product promotion, directory, menu, decoration and etc. Ah!banner are widely used in many industries like restaurant, bookstore, shopping mall, fast food, grocery store.

Are the banners hard to assemble?

No. All our banners come with assembly instructions.

Who will do the artwork design?

Artwork design can be done by yourself or any design agency. Sorry, we do not provide any design service at this moment.

How can I reach you?

You are welcome to contact us via sales@ahbanner.com if you have any question. We Keep quality on-line service and reply questions thru' emails only. We do gurantee to reply any question from any countries within 24 hours 7 days a week.

You may also reach us via Skype - ahbanner .